What fully managed IT means here
Most small businesses don't need a server room or a full-time IT department. They need someone who answers when Outlook breaks, keeps every laptop patched and encrypted, sets up the new hire before their first day, and tells leadership what to budget for next year. That's managed IT support, and it's what we do every day for companies across Cherokee County and North Atlanta.
We run IT the cloud-first way. Your identity lives in Microsoft Entra ID, your devices are managed with Intune, your files sit in SharePoint and OneDrive, and your security tools report to one place. That means fewer on-site visits, faster fixes, and a setup that works the same whether your team is in the office, at home or on the road.
Fully managed or co-managed
Have an IT person already? We work alongside them. Co-managed IT gives your in-house staff a help desk to hand tickets to, security tooling they don't have to buy separately, and senior engineers for projects. They keep the relationships and the knowledge; we add the depth.
Response times in writing
Every ticket gets a priority, and every priority has a response target in our service agreement:
| Priority | Example | Response |
|---|---|---|
| P1 · Company-wide outage | Internet, server or network down for everyone | 30 minutes, worked until resolved |
| P2 · Escalated | An issue you've flagged as urgent | 2 hours |
| P3 · One person can't work | A user locked out or a laptop down | 3 hours |
| P4 · Standard request | New software, a permission change | 24 hours |
| P5 · Scheduled work | Maintenance and projects | On the agreed schedule |
IT planning, not just tickets
Every client gets a technology roadmap: what to replace, what to retire, what licenses to cut, and what security gaps to close, with rough costs by quarter. Think of it as a virtual CIO (vCIO) at a fraction of the price of hiring one.